The Pousada Luar do Sertão area is surrounded by forest and green area, being the natural environment of animals, including venomous animals. Enjoy the birdsong and be careful when walking with animals in your way.

– The Pousada Luar do Sertão breakfast is served from 07:30 to 9:30.

– Check in after 14:00 and check-out until 12:00.

– Early check in (if has vacancy): with breakfast: 50% of diary. Without breakfast: 30% of diary.

– Late check out (if has vacancy): Until 16:00 30% of diary. Until 20:00: 50% of diary.

– Extra fee will be charged if there is more time remaining. We can store your luggage if you are leaving only at night and go to day trips in your last day at Chapada Diamantina.

We work with recycling of solid waste (plastic aluminum, tetra pak and glass). Please deliver your clean waste on the right place.

The air conditioning is equipped with “inverter” technology and turns on and off slowly to avoid power surges. Please use the air conditioning with door and windows closed and turn it off when you leave the chalets, just like the lights.

– Try to keep silence respecting the rest of other travelers. Forbidden loud noise.

– Your sheets and towels will be changed after the third day of your stay. Please contact us if you have questions.

– The towels that are in the rooms are for your use after the shower and should not leave the Chalets. We offer towels that you can bring to the tours.

– The entry of any visitor should be reported to our team.

– Smoking is not permitted inside the Chalets.

– We are not responsible for items left in the Chalets.

– It´not permitted to wash clothes and shoes in the bathrooms. To wash manually you can use our laundry; if you have a lot of clothes we indicate a laundry in town equipped with industrial machines.

– Guests are responsible for the conservation of the rooms. The repair of any damage will be charged.

– Park in the indicated areas.

– We charge R$ 10.00 if the Chalet key is lost.

– We charge R$ 40.00 if the towel is lost.

Cancellation Policy:

According to legal determinations in general and in particular with the provisions of Normative Resolution No. 161/95 Embratur and the Code of Consumer Protection, cancellation or changes in your booking dates will be subject to charge of fees as the following conditions:

CANCELLATION OF RESERVATIONS FOR STANDARD DAYS:

When communicated: Refund of:
More than 07 days before arrival 90% refund
From 05 to 07 days before arrival 75% refund
From 02 to 04 days before arrival 50% refund
From zero to 48 hours before arrival No refund

CANCELLATION OF RESERVATIONS FOR EXTENDED HOLIDAYS AND / OR SPECIAL PACKAGES:

When communicated: Repayment of:
More than 29 days before arrival 90% refund
From 15 to 29 days before arrival 75% refund
From 07 to 14 days before arrival 50% refund
From 00 to 07 days before arrival No refund

WITHDRAWAL WITHOUT CANCELLATION – NO SHOW

Non-attendance without written notice above, the scheduled arrival date will be considered “no show” (withdrawal without cancellation), with the charge of 100% of the total amount of the reserve.

ABANDONMENT AFTER ENTRY

The withdrawal after check in will imply the total payment of the values of the reserve.
It´s possible to rearrange dates if we have vacancy and there is more than 96 hours from your first booked date.

Registration data:
Razão Social: TATIANA RAMALHO DA SILVA CARDOSO 00496290509
Nome Fantasia: Pousada Luar do Sertão
CNPJ: 19.001.865/0001-09
NIRE: 29-8-0262364-1
Endereço: Loteamento Parque do Ribeirão, s/nº- Lençóis-BA CEP 46960-000