{"id":3159,"date":"2016-08-22T16:56:44","date_gmt":"2016-08-22T19:56:44","guid":{"rendered":"http:\/\/pousadaluardosertao.com\/?page_id=3159"},"modified":"2025-08-04T17:29:40","modified_gmt":"2025-08-04T20:29:40","slug":"normas-e-politicas-de-cancelamento","status":"publish","type":"page","link":"https:\/\/pousadaluardosertao.com\/en\/pousada-luar-do-sertao\/normas-e-politicas-de-cancelamento\/","title":{"rendered":"Cancellation Rules and Policies"},"content":{"rendered":"
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Cancellation Rules and Policies<\/h1>\n

Pedimos que todos os h\u00f3spedes leiam atentamente as normas e a pol\u00edtica de cancelamento da Pousada Luar do Sert\u00e3o.<\/p>\n

\n

Normas da Pousada<\/h2>\n
    \n
  • \n

    A pousada est\u00e1 em \u00e1rea cercada por bosque e grande \u00e1rea verde, habitat natural de animais, incluindo pe\u00e7onhentos. Aproveite o canto dos p\u00e1ssaros, mas tenha aten\u00e7\u00e3o ao andar nas \u00e1reas externas.<\/p>\n<\/li>\n

  • \n

    A voltagem da pousada \u00e9 220 V.<\/p>\n<\/li>\n

  • \n

    O caf\u00e9 da manh\u00e3 \u00e9 servido das 7h30 \u00e0s 9h30.<\/p>\n<\/li>\n

  • \n

    Check-in a partir das 14h e check-out at\u00e9 as 12h.<\/p>\n<\/li>\n

  • \n

    A limpeza do chal\u00e9 ser\u00e1 feita mediante solicita\u00e7\u00e3o. Para isso, pedimos que seus pertences estejam organizados e o ch\u00e3o livre.<\/p>\n<\/li>\n

  • \n

    Toalhas beges s\u00e3o para uso interno ap\u00f3s o banho; toalhas azuis podem ser levadas para passeios.<\/p>\n<\/li>\n

  • \n

    \u00c9 proibido fumar dentro dos chal\u00e9s.<\/p>\n<\/li>\n

  • \n

    N\u00e3o lave roupas ou cal\u00e7ados nos banheiros dos quartos. Disponibilizamos tanque na lavanderia para lavagem manual ou indicamos lavanderias com maquin\u00e1rio industrial.<\/p>\n<\/li>\n

  • \n

    Os h\u00f3spedes s\u00e3o respons\u00e1veis pela conserva\u00e7\u00e3o do chal\u00e9. Danos ser\u00e3o cobrados.<\/p>\n<\/li>\n

  • \n

    Taxa de R$ 20,00 para perda ou extravio da chave do chal\u00e9.<\/p>\n<\/li>\n<\/ul>\n

    \n

    Aspectos Sustent\u00e1veis<\/h2>\n
      \n
    • \n

      Use o ar-condicionado apenas com janelas fechadas e quando estiver no chal\u00e9. Ao sair, desligue-o. O aparelho tem tecnologia inverter, que ajusta a pot\u00eancia lentamente. Para gelar, use o s\u00edmbolo \u201cfloco de neve\u201d no controle.<\/p>\n<\/li>\n

    • \n

      No espa\u00e7o do caf\u00e9, h\u00e1 cafeteira, chaleira, p\u00f3 e filtro de caf\u00e9, ch\u00e1s, a\u00e7\u00facar e ado\u00e7ante, al\u00e9m de filtro de barro para \u00e1gua.<\/p>\n<\/li>\n

    • \n

      Utens\u00edlios (lou\u00e7a, copos e talheres) est\u00e3o dispon\u00edveis para uso. Higienize as m\u00e3os antes de pegar e lave-os ap\u00f3s o uso. Use m\u00e1scara ao entrar na cozinha.<\/p>\n<\/li>\n

    • \n

      As luzes da \u00e1rea dos chal\u00e9s funcionam por sensor de movimento.<\/p>\n<\/li>\n

    • \n

      Reciclamos lixo seco (alum\u00ednio, vidro, pl\u00e1stico, papel\u00e3o e Tetra Pak). Separe e entregue limpo nas lixeiras pretas (recicl\u00e1veis) e verde (n\u00e3o recicl\u00e1veis), pr\u00f3ximas \u00e0 cozinha. Org\u00e2nicos v\u00e3o para composteira no \u201ccanteiro de telhas\u201d.<\/p>\n<\/li>\n

    • \n

      Para contato, temos r\u00e1dio \u201cwalkie talkie\u201d ao lado da cozinha ou WhatsApp (75) 99927-3568.<\/p>\n<\/li>\n

    • \n

      Wi-Fi: login \u201cPousada Luar do Sert\u00e3o\u201d | senha \u201c@luardosertao\u201d.<\/p>\n<\/li>\n<\/ul>\n

      \n

      Pol\u00edtica de Cancelamento<\/h2>\n

      Conforme o C\u00f3digo de Defesa do Consumidor (Lei n\u00ba 8.078\/1990) e Embratur (Delibera\u00e7\u00e3o Normativa 161\/95):<\/p>\n

      Direito de Arrependimento<\/h3>\n

      Reservas feitas fora do estabelecimento (internet, telefone, apps) podem ser canceladas em at\u00e9 7 dias corridos ap\u00f3s a contrata\u00e7\u00e3o, com reembolso total, desde que o servi\u00e7o n\u00e3o tenha sido utilizado.<\/p>\n

      \n

      Cancelamento para Dias Normais<\/h3>\n
      \n
      \n\n\n\n\n\n\n\n\n
      Quando comunicado<\/th>\nReembolso da reserva<\/th>\n<\/tr>\n<\/thead>\n
      Acima de 7 dias antes da chegada<\/td>\n90%<\/td>\n<\/tr>\n
      De 5 a 7 dias antes da chegada<\/td>\n75%<\/td>\n<\/tr>\n
      De 2 a 4 dias antes da chegada<\/td>\n50%<\/td>\n<\/tr>\n
      At\u00e9 48 horas antes da chegada<\/td>\nThere are no refunds<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
      \n
      <\/div>\n<\/div>\n<\/div>\n<\/div>\n

      Se o valor cobrado antecipadamente for menor que o devido, haver\u00e1 nova cobran\u00e7a para ajuste.<\/em><\/p>\n

      \n

      Cancelamento para Feriados e Pacotes Especiais<\/h3>\n
      \n
      \n\n\n\n\n\n\n\n\n
      Quando comunicado<\/th>\nReembolso da reserva<\/th>\n<\/tr>\n<\/thead>\n
      Above 29 days before arrival<\/td>\n90%<\/td>\n<\/tr>\n
      From 15 to 29 days before arrival<\/td>\n75%<\/td>\n<\/tr>\n
      De 7 a 14 dias antes da chegada<\/td>\n50%<\/td>\n<\/tr>\n
      At\u00e9 7 dias antes da chegada<\/td>\nThere are no refunds<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
      \n
      <\/div>\n<\/div>\n<\/div>\n<\/div>\n

      Se o valor cobrado antecipadamente for menor que o devido, haver\u00e1 nova cobran\u00e7a para ajuste.<\/em><\/p>\n

      \n

      No Show (Desist\u00eancia sem Cancelamento)<\/h3>\n

      N\u00e3o comparecer sem aviso pr\u00e9vio ser\u00e1 considerado no show, com cobran\u00e7a de 100% do valor da hospedagem.<\/p>\n

      \n

      Desist\u00eancia ap\u00f3s o Check-in<\/h3>\n

      A desist\u00eancia ap\u00f3s o check-in implicar\u00e1 no pagamento total da hospedagem.<\/p>\n

      \n

      Dados Cadastrais<\/h2>\n
        \n
      • \n

        Raz\u00e3o Social: Tatiana Ramalho da Silva Cardoso \u2013 CPF 004.962.905-09<\/p>\n<\/li>\n

      • \n

        Nome Fantasia: Pousada Luar do Sert\u00e3o<\/p>\n<\/li>\n

      • \n

        CNPJ: 19.001.865\/0001-09<\/p>\n<\/li>\n

      • \n

        NIRE: 29-8-0262364-1<\/p>\n<\/li>\n

      • \n

        Endere\u00e7o: Loteamento Parque do Ribeir\u00e3o, s\/n\u00ba, Len\u00e7\u00f3is \u2013 BA \u2013 CEP 46960-000<\/p>\n<\/li>\n<\/ul>\n

        <\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/span><\/h3>\n<\/div>","protected":false},"excerpt":{"rendered":"

        <\/p>","protected":false},"author":1,"featured_media":4359,"parent":2982,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"two_page_speed":[],"footnotes":""},"class_list":["post-3159","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nNormas e Pol\u00edtica de Cancelamento - Pousada Luar do Sert\u00e3o<\/title>\n<meta name=\"description\" content=\"Confira as normas e pol\u00edtica de cancelamento da pousada Luar do Sert\u00e3o. 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